The Bunker Indoor Golf
550 North Utah Avenue , Idaho Falls ID, US 83402
Location
550 North Utah Avenue
Idaho Falls, ID 83402
US
Contact
(208) 220-0070
Hours
Booking
Walk-ins welcome, subject to availability.
Cancellation & No-Show Policy 1. Agreement to Policy By completing a reservation for any bay, simulator session, or related service at The Bunker LLC. (hereinafter “the Business”), the customer (hereinafter “Guest”) acknowledges and agrees to the terms of this Cancellation & No-Show Policy. This Policy is incorporated by reference into the Reservation Agreement entered into at the time of booking. 2. 24-Hour Cancellation Requirement 2.1 Cancellation Window. Guests may cancel or modify a reservation without penalty provided that the cancellation or modification request is received by the Business no later than twenty-four (24) hours prior to the scheduled start time of the booked session. 2.2 Late Cancellations. Any cancellation or modification request received less than twenty-four (24) hours before the scheduled start time will be deemed a “Late Cancellation.” Late Cancellations are subject to a cancellation fee equal to one hundred percent (100%) of the total reservation charge. No credit, voucher, or refund will be issued for a Late Cancellation. 2.3 How to Cancel. Cancellation requests must be submitted through one of the following methods: (a) via the online booking portal at [Website URL]; (b) by telephone at [Phone Number]; or (c) by email to [Email Address]. The time of receipt by the Business determines whether the cancellation falls within the permitted window. Voicemails or emails received outside of business hours will be timestamped upon actual receipt. 3. No-Show Policy 3.1 Definition of No-Show. A “No-Show” occurs when a Guest fails to appear and begin their session within fifteen (15) minutes of the scheduled start time without having provided prior cancellation notice as described in Section 2. 3.2 No-Show Fee. In the event of a No-Show, the Guest will be charged one hundred percent (100%) of the total reservation amount. No refund, credit, or rescheduling will be offered for No-Show reservations. The Business reserves the right to release the reserved bay or simulator to other guests after the fifteen (15) minute grace period has elapsed. 3.3 Partial Arrival. If fewer guests than the reservation indicates arrive, the session will proceed as scheduled for the duration of the booked time. No partial refund will be issued for unused capacity within a reserved session. 4. Refund Policy 4.1 General No-Refund Rule. Except as expressly provided in this Policy or as required by applicable law, all sales are final. Prepaid reservation fees are non-refundable once the 24-hour cancellation window has passed. 4.2 Timely Cancellations. Guests who cancel within the permitted 24-hour window are entitled to either (a) a full refund to the original payment method within five (5) to ten (10) business days, or (b) a credit toward a future reservation, at the Guest’s election. 4.3 Business-Initiated Cancellations. If the Business must cancel a reservation due to equipment failure, facility closure, or other circumstances within the Business’s control, the Guest will receive a full refund to the original payment method or, at the Guest’s option, a credit for rescheduling. The Business’s liability in such circumstances is limited to the amount paid for the affected reservation. 4.4 Chargebacks. Guests agree not to initiate a chargeback or payment dispute with their financial institution for charges that are consistent with this Policy. The Business reserves the right to contest any chargeback and to recover associated dispute fees from the Guest where a chargeback is deemed unauthorized under this Policy. 5. Idaho Consumer Protection Compliance 5.1 Disclosure. This Policy is provided to all Guests prior to completing a reservation in compliance with the Idaho Consumer Protection Act, Idaho Code § 48-601 et seq. The Business does not engage in deceptive trade practices and represents that this Policy accurately reflects the terms governing cancellations and refunds. 5.2 Pre-Booking Notice. The material terms of this Policy, including the 24-hour cancellation requirement and the No-Show fee, are displayed prominently at the point of booking, both online and in-person, prior to any payment being processed. 6. Federal Consumer Protection Compliance 6.1 FTC Regulations. This Policy is intended to comply with applicable Federal Trade Commission regulations governing refund and cancellation disclosures. Material terms are disclosed clearly, conspicuously, and prior to any financial commitment by the Guest. 6.2 Payment Card Rules. The Business complies with applicable payment network rules (Visa, Mastercard, American Express, Discover) regarding disclosed no-refund policies and pre-authorization of charges. 7. Exceptions & Extenuating Circumstances The Business may, in its sole and absolute discretion, waive or modify the application of this Policy on a case-by-case basis for documented extenuating circumstances, such as medical emergencies or severe weather events. Any such waiver does not constitute a modification of this Policy and does not create an obligation to grant future exceptions. Requests for exception must be submitted in writing to [Email Address] within forty-eight (48) hours of the affected reservation. 8. Modifications to This Policy The Business reserves the right to amend this Policy at any time. Updated policies will be posted at [Website URL] and at the Business’s physical location. Reservations made prior to a policy change will be governed by the Policy in effect at the time of booking.
================================================================================ RELEASE OF LIABILITY, WAIVER OF CLAIMS, ASSUMPTION OF RISK, AND INDEMNITY AGREEMENT INDOOR GOLF SIMULATOR FACILITY State of Idaho ================================================================================ READ THIS DOCUMENT CAREFULLY BEFORE SIGNING. IT AFFECTS YOUR LEGAL RIGHTS. IMPORTANT NOTICE: By signing this Agreement, you are waiving certain legal rights, including the right to sue for negligence. Please read this entire document carefully before signing. This Release of Liability, Waiver of Claims, Assumption of Risk, and Indemnity Agreement ("Agreement") is entered into by and between the undersigned participant ("Participant") and The Bunker LLC., its owners, operators, managers, members, employees, agents, contractors, successors, and assigns (collectively, "Facility"), located in the State of Idaho. -------------------------------------------------------------------------------- 1. DESCRIPTION OF ACTIVITY AND FACILITY The Participant desires to use and/or participate in activities at the Facility's indoor golf simulator bays, which include but are not limited to: use of golf simulation equipment, launch monitors, hitting mats, golf clubs and other equipment (whether provided by the Facility or personally owned), projection systems, screens, enclosures, bays, common areas, restrooms, and all other areas of the Facility premises (collectively, the "Activity" and "Premises"). -------------------------------------------------------------------------------- 2. ASSUMPTION OF RISK The Participant acknowledges and agrees that participation in the Activity involves inherent risks, dangers, and hazards, including but not limited to: Physical Injury Risks: (a) Being struck by golf balls, golf clubs, or other projectiles launched, swung, or propelled by the Participant, other participants, or third parties; (b) Injury resulting from slipping, tripping, or falling on the Premises; (c) Muscle strains, sprains, tears, fractures, or other musculoskeletal injuries resulting from swinging golf clubs or performing other physical activities; (d) Eye injuries from projectiles, debris, or equipment; (e) Head, neck, back, shoulder, elbow, wrist, hand, hip, knee, ankle, or foot injuries; (f) Cardiovascular events, including heart attack or stroke, related to physical exertion; (g) Contact with simulator screens, nets, walls, partitions, or other structural elements of the bays; (h) Injuries caused by the malfunction of simulation equipment, software, hardware, or related technology; (i) Any other bodily injury, disability, or death arising from participation in the Activity. The Participant acknowledges that these risks may result in serious injury, permanent disability, or death. The Participant voluntarily assumes ALL such risks, both known and unknown, whether arising from the negligence of the Facility or otherwise. -------------------------------------------------------------------------------- 3. RELEASE AND WAIVER OF LIABILITY In consideration of the Facility permitting the Participant to use the Premises and participate in the Activity, the Participant, on behalf of themselves and their heirs, executors, administrators, legal representatives, and assigns, hereby RELEASES, WAIVES, DISCHARGES, AND COVENANTS NOT TO SUE the Facility and all associated parties from any and all claims, demands, causes of action, damages, losses, costs, and expenses of any nature whatsoever arising out of or related to the Participant's use of the Facility, whether caused by the ACTIVE OR PASSIVE NEGLIGENCE of the Facility or otherwise. This waiver and release includes, but is not limited to, claims for: (a) Bodily injury, illness, disability, or death; (b) Property damage or loss; (c) Negligence, gross negligence, or recklessness (to the maximum extent permitted by Idaho law); (d) Failure to warn; (e) Breach of contract or implied warranty; (f) Premises liability; (g) Product liability; (h) Any other claim in tort, contract, or equity. This release is intended to be as broad and inclusive as permitted by the laws of the State of Idaho. If any portion of this release is held invalid, the balance of the Agreement shall continue in full legal force and effect. -------------------------------------------------------------------------------- 4. EQUIPMENT AND PROPERTY DAMAGE The Participant agrees to be fully financially responsible for any and all damage caused to Facility property, equipment, or the property of third parties as a result of the Participant's actions, negligence, recklessness, or intentional misconduct during their use of the Facility. This includes but is not limited to: (a) Golf simulator screens, projection units, cameras, and launch monitors; (b) Golf clubs, hitting mats, turf surfaces, tee systems, and related accessories; (c) Bays, partitions, netting, walls, flooring, ceilings, and structural elements; (d) Computers, tablets, software systems, controllers, and other electronic equipment; (e) Furniture, fixtures, and all other personal property on the Premises; (f) The personal property of other guests, employees, or third parties on the Premises. The Participant shall reimburse the Facility for the full cost of repair or replacement of any damaged property, at the Facility's sole discretion, within thirty (30) days of written demand. The Participant acknowledges that simulator screens, launch monitors, and related technology can cost in excess of several thousand dollars to repair or replace, and agrees to bear such costs in full. The Participant agrees not to use excessive force when swinging equipment, not to intentionally strike bays, screens, walls, or non-target surfaces with clubs or golf balls, and to immediately report any damage to Facility staff. -------------------------------------------------------------------------------- 5. ALCOHOL POLICY AND RELATED LIABILITY 5.1 No Alcohol Served or Sold. The Facility does not serve, sell, provide, or distribute alcoholic beverages on the Premises. The Facility holds no alcohol license and does not authorize the sale or service of alcohol by any employee, agent, or contractor. 5.2 Bring-Your-Own Alcohol (BYOA). The Facility may, at its sole discretion, permit Participants to bring personal alcoholic beverages onto the Premises ("BYOA"). By choosing to consume, possess, or bring alcohol onto the Premises, the Participant acknowledges and agrees to the following: (a) The Facility does not endorse, encourage, or promote the consumption of alcohol; (b) The Participant assumes full and sole responsibility for their own consumption of alcohol and all consequences thereof; (c) The Participant represents and warrants that they are of legal drinking age in the State of Idaho (21 years of age or older) and will not provide alcohol to any person under the age of 21; (d) The Participant agrees not to consume alcohol to the point of intoxication and agrees to cease use of the Facility immediately upon becoming impaired; (e) The Participant acknowledges that alcohol consumption significantly increases the risk of injury from golf-related activities and that any such injury is solely the Participant's responsibility; (f) The Participant releases, waives, and holds harmless the Facility from any claim arising from injury, illness, death, property damage, or legal liability caused or contributed to by the Participant's alcohol consumption; (g) The Facility reserves the right to remove any Participant from the Premises who appears intoxicated, disruptive, or who poses a risk of harm to themselves or others, without refund; (h) The Participant shall be solely liable for any third-party claims arising from their intoxicated behavior on or departure from the Premises, including claims under Idaho's dram shop laws to the extent applicable. 5.3 No Dram Shop Liability. Because the Facility does not sell or serve alcohol, the Participant acknowledges that Idaho's dram shop liability statutes (Idaho Code § 23-808) do not apply to the Facility. The Facility expressly disclaims any liability for alcohol-related incidents arising from Participant-supplied alcohol. -------------------------------------------------------------------------------- 6. INDEMNIFICATION AND HOLD HARMLESS The Participant agrees to INDEMNIFY, DEFEND, and HOLD HARMLESS the Facility, its owners, operators, managers, employees, agents, officers, and all related parties from and against any and all claims, actions, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) The Participant's use of the Facility or participation in the Activity; (b) The Participant's negligence, gross negligence, recklessness, or intentional misconduct; (c) Any breach of this Agreement by the Participant; (d) Damage caused by the Participant to the Facility, its equipment, or the property of third parties; (e) Claims brought by third parties arising from the Participant's conduct on the Premises; (f) The Participant's alcohol consumption or impaired behavior on or from the Premises. -------------------------------------------------------------------------------- 7. RULES OF CONDUCT AND FACILITY POLICIES The Participant agrees to comply with all Facility rules and policies at all times, including but not limited to: (a) Follow all posted safety instructions and directions from Facility staff; (b) Use equipment only in the manner intended and instructed; (c) Keep bystanders and non-participants a safe distance from active hitting areas; (d) Do not aim golf shots at other persons, animals, or non-target areas; (e) Do not bring outside equipment onto the Premises without prior approval of Facility management; (f) Report any unsafe conditions, injuries, or equipment malfunctions to staff immediately; (g) Supervise all minors at all times; (h) Vacate the Premises promptly at close of reserved session or upon staff request. Failure to comply with Facility rules may result in immediate removal from the Premises without refund and potential liability for resulting damages. -------------------------------------------------------------------------------- 8. SUPERVISION OF MINORS If the Participant is under the age of eighteen (18), this Agreement must be signed by the Participant's parent or legal guardian, who assumes all responsibilities and liabilities described herein on behalf of the minor. The parent or legal guardian additionally agrees to supervise the minor Participant at all times while on the Premises and accepts full responsibility for the minor's conduct, safety, and any damage caused by the minor. -------------------------------------------------------------------------------- 9. PHOTOGRAPHIC AND VIDEO RELEASE The Participant grants the Facility permission to photograph, film, or record the Participant's likeness and/or use of the Facility for marketing, promotional, or training purposes, without compensation. The Participant may opt out of this release by notifying Facility staff in writing prior to use. -------------------------------------------------------------------------------- 10. MEDICAL AUTHORIZATION AND HEALTH ACKNOWLEDGMENT The Participant represents that they are in good physical health and have no medical condition that would prevent safe participation in the Activity. The Participant authorizes the Facility to obtain emergency medical treatment on their behalf in the event of injury and agrees to bear all costs of such treatment. The Participant releases the Facility from any liability arising from such emergency care or from any decisions made by Facility personnel in good faith in an emergency situation. -------------------------------------------------------------------------------- 11. GOVERNING LAW AND DISPUTE RESOLUTION 11.1 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the State of Idaho, without regard to its conflict of laws provisions. 11.2 Venue. Any dispute arising under this Agreement shall be brought exclusively in a court of competent jurisdiction in the State of Idaho, and the Participant expressly consents to personal jurisdiction in Idaho. 11.3 Attorneys' Fees. In any action to enforce this Agreement, the prevailing party shall be entitled to recover reasonable attorneys' fees and costs as permitted by Idaho law. -------------------------------------------------------------------------------- 12. SEVERABILITY If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable. -------------------------------------------------------------------------------- 13. ENTIRE AGREEMENT This Agreement constitutes the entire agreement between the Participant and the Facility with respect to the subject matter hereof and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written. This Agreement may not be modified except by a written instrument signed by both parties. -------------------------------------------------------------------------------- 14. ACKNOWLEDGMENT OF UNDERSTANDING THE PARTICIPANT ACKNOWLEDGES THAT THEY HAVE READ THIS ENTIRE AGREEMENT, UNDERSTAND ITS CONTENTS, AND ARE SIGNING IT FREELY AND VOLUNTARILY WITHOUT DURESS. THE PARTICIPANT UNDERSTANDS THAT THIS AGREEMENT WAIVES IMPORTANT LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE THE FACILITY FOR NEGLIGENCE, AND AGREES TO BE BOUND BY ITS TERMS. The Participant further acknowledges that: (a) No representations, statements, or assurances have been made by the Facility or its employees that are not contained in this Agreement; (b) The Participant has had sufficient time to read and review this Agreement; (c) The Participant has had the opportunity to seek independent legal advice prior to signing; (d) This Agreement is binding upon the Participant's heirs, executors, administrators, and legal representatives. ================================================================================ This waiver is effective for the date of the above session and does not constitute a recurring or blanket waiver for future visits.
Membership Policy 1. Overview This Membership Policy governs all membership plans offered by The Bunker LLC. By purchasing a membership, you agree to the terms below. Membership details, including pricing, included benefits, and tier-specific perks, are provided at the time of enrollment and are incorporated into your membership agreement. 2. Membership Benefits Benefits vary by membership plan and are outlined at the time of purchase. All memberships provide some combination of the following: Discounted simulator rates compared to standard walk-in pricing Priority access to book simulator sessions in advance of the general public Any additional perks specified in your membership plan at enrollment Benefits are personal to the member and may not be shared, transferred, or extended to non-members. 3. Billing & Payment Memberships are billed on a recurring basis, either monthly or annually, depending on the plan selected. Billing begins on the enrollment date and renews automatically on the same date each cycle. A valid payment method must be kept on file at all times. If a payment fails, The Bunker LLC. will make reasonable attempts to collect. Failure to resolve a failed payment within thirty (30) days may result in membership suspension or termination. 4. Auto-Renewal All memberships renew automatically at the end of each billing cycle. For annual memberships, a renewal reminder will be sent to your registered email at least fifteen (15) days before the renewal date. To prevent renewal, you must cancel at least seven (7) days before your next billing date. 5. Cancellation You may cancel your membership at any time by contacting The Bunker LLC. in writing via email or in person. Cancellations must be received at least seven (7) days before your next billing date to avoid being charged for the following period. Upon cancellation: Monthly memberships remain active through the end of the current billing period. No prorated refund is issued. Annual memberships cancelled within seven (7) days of enrollment or renewal are eligible for a full refund less an administrative fee. After seven (7) days, no refund is issued and the membership remains active through the end of the paid term. 6. Refunds Membership fees are non-refundable except as described in Section 5 or as required by applicable law. Unused membership benefits, included hours, or credits have no cash value and are not refundable upon cancellation. 7. Reservations All reservations made under a membership are subject to The Bunker LLC.’s Cancellation & No-Show Policy. Membership status does not exempt a member from cancellation fees or no-show charges. Simulator time that goes unused due to a no-show or late cancellation will not be credited or refunded. 8. Account & Eligibility Memberships are issued to one individual and may not be shared, transferred, or used by anyone other than the registered member. Members must be at least eighteen (18) years of age, or have a parent or legal guardian enroll on their behalf. Members may be required to show valid photo ID to verify membership status. 9. Termination by [Business Name] [Business Name] reserves the right to terminate a membership immediately for violations of this Policy, facility rules, or for conduct that is abusive, disruptive, or harmful to staff or other guests. In the event of termination for non-disciplinary reasons, a prorated refund will be issued for unused time. 10. Changes to Pricing or Benefits The Bunker LLC. may adjust membership pricing or benefits with at least thirty (30) days’ written notice to active members. Continued use of membership benefits after the effective date of any change constitutes acceptance of the updated terms. 11. Legal Compliance This Policy is intended to comply with the Idaho Consumer Protection Act (Idaho Code § 48-601 et seq.), applicable provisions of the Idaho Health Club Services Act (Idaho Code § 44-2101 et seq.), and relevant federal consumer protection regulations, including FTC guidelines on negative option and auto-renewal disclosures. Members have the right to cancel within three (3) business days of signing a membership agreement for a full refund where required by Idaho law. 12. Governing Law This Policy is governed by the laws of the State of Idaho. Any disputes will be resolved in the appropriate courts of the State of Idaho.